Shipping policy

Shipping Policy

Effective Date: 15-06-2026

At Caleera, we are committed to delivering your orders safely and on time. This Shipping Policy outlines our shipping process, delivery timelines, and related information.

1. Order Processing

  • Orders are typically processed within 1-2 business days after successful payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • During sale periods, festive seasons, or high-demand periods, processing times may be slightly longer.

Once your order is processed and dispatched, you will receive a shipping confirmation along with tracking details via email, SMS, or WhatsApp.

2. Shipping Coverage

We currently ship across most serviceable pin codes within India.

If your location is not serviceable by our courier partners, our team will contact you regarding alternative arrangements or order cancellation and refund.

3. Delivery Timelines

Estimated delivery timelines are as follows:

Location Estimated Delivery Time
Metro Cities 3-5 Business Days
Tier 2 & Tier 3 Cities 4-7 Business Days
Remote Locations 5-10 Business Days

Delivery timelines are estimates and may vary due to factors beyond our control.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.

  • Promotional offers such as free shipping may be available from time to time and will be communicated on the website.

5. Order Tracking

Once your order has been shipped, you will receive:

  • Tracking ID

  • Courier Partner Details

  • Tracking Link

You can use the tracking information to monitor your shipment's progress.

6. Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Political disruptions

  • Courier operational issues

  • High order volumes during sales or festive periods

Caleera shall not be held responsible for delays caused by circumstances beyond our reasonable control.

7. Failed Delivery Attempts

Our courier partners may attempt delivery multiple times.

If delivery fails due to:

  • Incorrect address

  • Incorrect phone number

  • Customer unavailability

the shipment may be returned to us.

Additional shipping charges may apply for re-shipping such orders.

8. Address Changes

Address modifications can only be requested before an order is shipped.

Please contact us immediately if you need to update your delivery details.

Once an order has been dispatched, address changes may not be possible.

9. Damaged Packages

If you receive a package that appears visibly damaged:

  • Please take photographs before opening the package.

  • Contact us within 48 hours of delivery.

  • Retain the original packaging materials.

Our team will investigate and provide an appropriate resolution.

10. Lost Shipments

In the rare event that a shipment is lost in transit, Caleera will coordinate with the courier partner and provide either:

  • A replacement product (subject to availability), or

  • A full refund

after verification of the shipment status.

11. International Shipping

Currently, Caleera ships only within India.

International shipping services may be introduced in the future.

12. Contact Us

For shipping-related questions or assistance, please contact us:

Iruhdam Lifestyle Private Limited
Brand: Caleera
GSTIN: 27AAICI3485N1ZW

📍 C-603 Sai Orchid, Tilak Road, Ghatkopar East, Mumbai - 400077, Maharashtra, India

📧 Email: iruhdamlifestyle@gmail.com

📞 Phone / WhatsApp: +91 8976834930

We appreciate your trust in Caleera and look forward to delivering your order with care.