FAQ

Frequently Asked Questions (FAQ)

Orders & Payments

How do I place an order?

Simply browse our collection, select your preferred size and quantity, add the product to your cart, and proceed to checkout.

What payment methods do you accept?

We accept:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Wallet Payments

  • Cash on Delivery (where available)

Is it safe to make payments on your website?

Yes. All payments are processed through secure and trusted payment gateways. We do not store your card or banking details.

Can I modify my order after placing it?

If your order has not been shipped, please contact us as soon as possible at iruhdamlifestyle@gmail.com or +91 8976834930, and we will do our best to assist you.

Can I cancel my order?

Yes. Orders can be cancelled before they are shipped. Once shipped, orders cannot be cancelled but may be returned under our Return Policy.

Shipping & Delivery

How long does delivery take?

Most orders are delivered within 3-7 business days, depending on your location.

Do you deliver across India?

Yes, we deliver to most serviceable pin codes across India.

How can I track my order?

Once your order is shipped, you will receive a tracking link via SMS, WhatsApp, or email.

What if my order is delayed?

Delivery timelines are estimates. If your order is delayed beyond the expected timeframe, please contact our support team for assistance.

Do you charge shipping fees?

Shipping charges, if any, will be displayed at checkout before payment.

Returns & Refunds

What is your return policy?

We offer a 7-Day No Questions Asked Return Policy. You can request a return within 7 days of receiving your order.

How do I initiate a return?

Contact us via:

Please share your order number and registered mobile number.

When will I receive my refund?

Refunds are typically processed within 5-7 business days after the returned item is received and inspected.

Can I exchange a product?

Yes. You may request an exchange for a different size or another available product, subject to stock availability.

What if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery and share photos of the product and packaging. We will arrange a replacement or refund at no additional cost.

Products & Sizing

How do I choose the correct size?

Each product page includes a detailed size chart. We recommend checking your measurements before placing an order.

What if I'm between two sizes?

For a more comfortable fit, we generally recommend choosing the larger size.

Will the color look exactly like the pictures?

We strive to display product colors as accurately as possible. However, slight variations may occur due to lighting conditions and screen settings.

Are the product images real?

Yes. We make every effort to ensure that product images accurately represent the actual item you will receive.

Do you restock sold-out products?

Popular styles may be restocked based on demand. Follow us on social media or contact us for availability updates.

Account & Security

Do I need an account to place an order?

No. You can place an order as a guest. However, creating an account allows you to track orders and save your information for future purchases.

Is my personal information secure?

Yes. Your information is protected according to our Privacy Policy and is never sold to third parties.

Contact Us

Still have questions?

Caleera
Iruhdam Lifestyle Private Limited
GSTIN: 27AAICI3485N1ZW

📍 C-603 Sai Orchid, Tilak Road, Ghatkopar East, Mumbai - 400077, Maharashtra, India

📧 Email: iruhdamlifestyle@gmail.com

📞 Phone / WhatsApp: +91 8976834930

Our support team will be happy to assist you.